Terms and Conditions

General Terms and Conditions – SuperfoodsAndMore Wholesale

Version: 28 October 2026
Applicable to business customers (B2B)

SuperfoodsAndMore Wholesale (SAM Wholesale) is a trading name of Unlimited Health B.V., located at Waverveensepad 1 A, 3641 RD Mijdrecht, the Netherlands, registered with the Dutch Chamber of Commerce under number 85047937.

1. General

1.1 These General Terms and Conditions apply to all offers, quotations, orders, deliveries and agreements between SuperfoodsAndMore Wholesale, hereinafter referred to as "SAM Wholesale", and its business customers.

1.2 "Customer" refers to any business, company or legal entity purchasing products from SAM Wholesale or entering into a business agreement with SAM Wholesale.

1.3 By placing an order, the Customer acknowledges having read and accepted these General Terms and Conditions.

1.4 Any purchasing terms or other conditions of the Customer shall not apply unless expressly accepted in writing by SAM Wholesale.

1.5 Any deviations from these Terms and Conditions must be agreed upon in writing. Amendments to these Terms and Conditions will apply to future agreements.

1.6 SAM Wholesale supplies products that conform to the agreement and the agreed product specifications, subject to applicable legal requirements.

2. Delivery and shipping

2.1 All deliveries are subject to product availability. Stock availability may vary.

2.2 SAM Wholesale generally dispatches orders within two business days and no later than three business days after receipt of full payment, unless alternative payment or delivery arrangements have been agreed upon.

2.3 For shipments to the Netherlands, Belgium and Germany, Customers may choose between DPD and DHL. Standard shipping rates are:

Country	DPD per 22 kg	DHL per 22 kg
Netherlands	€6.95	€8.75
Belgium	€9.95	€11.95
Germany	€9.95	€10.75

All rates listed above include VAT where applicable.

Shipping charges are calculated per 22 kg or part thereof. For heavier shipments, charges are calculated in increments of 22 kg.

The applicable shipping costs will be displayed before the order is completed.

2.4 SAM Wholesale does not offer free shipping. Shipping costs for destinations outside the Netherlands, Belgium and Germany are calculated separately and communicated to the Customer.

2.5 Additional charges for special deliveries, insured shipments or express services will be agreed upon in advance and charged separately.

2.6 Following dispatch, parcels are generally delivered within 48 hours, depending on the carrier and destination. Delivery times are estimates and are not guaranteed.

2.7 Where goods are shipped at the Customer's request, the risk of loss or damage passes to the Customer when the goods are handed over to the carrier, unless otherwise agreed in writing or required by mandatory law.

2.8 Orders may be collected from our location in Mijdrecht during the applicable opening hours or by appointment. No shipping charges apply to collections.

2.9 If an order arrives damaged or incomplete, the Customer should notify SAM Wholesale as soon as possible.

3. Prices and VAT

3.1 All product prices displayed on the website are in euros and exclude VAT, unless expressly stated otherwise.

3.2 Shipping charges are displayed inclusive of VAT where applicable. The final VAT treatment depends on applicable legislation, the nature of the products and the delivery destination.

3.3 For qualifying intra-Community supplies to business customers within the European Union, the 0% VAT rate may apply if all legal requirements are met, including the required verification of the Customer's VAT identification number.

3.4 SAM Wholesale reserves the right to adjust prices in response to changes in purchase costs, transport charges, taxes or other cost-related factors. Prices for orders already definitively accepted will remain as agreed unless otherwise agreed in writing or required by law.

3.5 All prices and product information are prepared with reasonable care. Obvious errors or mistakes, including clear pricing errors, are not binding.

3.6 Prices and promotional offers do not automatically apply to repeat orders.

4. Payment

4.1 Payment may be made using the payment methods offered during checkout, including, where available, MultiSafepay, bank transfer or SEPA direct debit.

4.2 Orders must generally be paid in advance unless alternative payment terms have been agreed upon in writing.

4.3 Where payment by SEPA direct debit has been agreed upon, payment will be collected in accordance with the applicable mandate and agreed payment terms.

4.4 Where payment on account is permitted, the payment deadline stated on the invoice shall apply. If an eight-day payment term has been agreed upon, the full invoice amount must be paid within eight days.

4.5 In the event of late payment, the Customer will be in default after the agreed payment deadline has expired, insofar as permitted by law. SAM Wholesale may charge applicable statutory commercial interest and reasonable debt collection costs.

4.6 SAM Wholesale reserves the right to suspend further deliveries in the event of outstanding payments until the Customer has fulfilled their payment obligations.

5. Privacy and data protection

5.1 SAM Wholesale processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy legislation.

5.2 Personal data is processed only for legitimate purposes, including customer administration, order processing, invoicing, delivery and business communication.

5.3 Where necessary to fulfil an order, relevant personal data may be shared with service providers involved in the transaction, such as payment processors and shipping carriers.

5.4 Further information regarding personal data processing, retention periods and privacy rights can be found in our Privacy Policy on the website.

5.5 For newsletters and other marketing communications, SAM Wholesale complies with applicable consent and unsubscribe requirements. Recipients may unsubscribe using the provided option.

6. Warranty, complaints and returns

6.1 SAM Wholesale aims to supply products of good quality that conform to the agreed specifications and applicable legal requirements.

6.2 The Customer must inspect the products upon receipt and report any defects, discrepancies or delivery errors within a reasonable period after discovery.

6.3 Where a complaint is justified, SAM Wholesale will, depending on the circumstances and subject to its legal obligations, arrange for replacement, repair or a refund of the affected products.

6.4 Warranty claims may be excluded where damage results from improper use, incorrect storage, modification of the product or use contrary to the manufacturer's instructions.

6.5 If a return is necessary due to an incorrect delivery by SAM Wholesale, the return shipping costs will be covered by us. A prepaid return label may be provided through PostNL or UPS.

6.6 Business purchases are not subject to the statutory consumer right of withdrawal. Other returns are accepted only with prior approval from SAM Wholesale, without prejudice to the Customer's legal rights in relation to defective deliveries.

7. Offers and quotations

7.1 All offers and quotations from SAM Wholesale are non-binding unless expressly stated otherwise.

7.2 SAM Wholesale reserves the right to revoke a non-binding offer within three business days of acceptance, insofar as legally permitted.

7.3 Verbal commitments are binding only when confirmed in writing.

7.4 Promotional offers and discount arrangements do not automatically apply to subsequent orders.

7.5 SAM Wholesale is not bound by offers containing obvious errors or mistakes.

7.6 Additional agreements or amendments shall be valid only when agreed upon in writing.

8. Formation of the agreement

8.1 An agreement is formed once SAM Wholesale accepts the Customer's order. An automatically generated order receipt does not necessarily constitute final acceptance.

8.2 SAM Wholesale reserves the right to reject orders that cannot reasonably be fulfilled, where products are unavailable or where other reasonable circumstances justify rejection.

8.3 SAM Wholesale may request additional payment security or advance payment where reasonably necessary.

9. Product images and specifications

9.1 Product images, labels, dimensions, weights, colours and other specifications displayed on our website are presented as accurately as reasonably possible.

9.2 Minor differences between product images and delivered goods may occur, for example due to packaging changes made by manufacturers.

9.3 Obvious or insignificant differences do not automatically entitle the Customer to compensation or termination of the agreement. Material discrepancies are subject to applicable legal rules and the agreed product specifications.

10. Force majeure

10.1 SAM Wholesale shall not be liable for failure or delay in performing its obligations where such failure or delay results from force majeure under Dutch law.

10.2 Force majeure may include natural disasters, government measures, war, strikes, serious transport disruptions, major technical failures and other circumstances reasonably beyond the control of SAM Wholesale, insofar as they qualify as force majeure under applicable law.

10.3 During a force majeure event, contractual obligations may be temporarily suspended. If performance becomes permanently impossible or the situation continues for an unreasonable period, the parties may terminate the agreement in accordance with applicable law.

10.4 Where an independently deliverable part of an order has already been fulfilled, that part may be invoiced separately.

11. Liability

11.1 SAM Wholesale shall not be liable for damage resulting from improper use, incorrect storage or use contrary to product instructions, insofar as such damage cannot be attributed to SAM Wholesale.

11.2 The Customer is responsible for using products correctly and following all instructions, warnings and recommendations provided by the manufacturer.

11.3 To the extent permitted by law, SAM Wholesale's liability for direct damage arising from an attributable breach of contract shall be limited to the invoiced value of the relevant delivery. SAM Wholesale shall not be liable for indirect damage, consequential losses or lost profits insofar as such exclusions are legally permitted.

11.4 These limitations shall not apply where liability cannot legally be excluded or restricted, including cases involving intent or deliberate recklessness.

12. Customer obligations

12.1 The Customer must store products carefully, hygienically and in accordance with the prescribed storage conditions.

12.2 Products must be resold in their original packaging unless otherwise agreed or required by law. Labels, batch numbers and other legally required information must not be altered or removed without authorisation or a lawful basis.

12.3 The Customer remains free to determine their own resale prices. Any recommended retail prices communicated by SAM Wholesale are entirely non-binding.

12.4 When selling or promoting products, the Customer must comply with applicable laws and regulations, including requirements concerning labelling, advertising and nutrition and health claims.

12.5 Where legally required, the Customer must ensure appropriate product traceability and cooperate with necessary safety measures or product recalls.

13. Retention of title

13.1 All products delivered remain the property of SAM Wholesale until the Customer has fully paid all claims that may legally be covered by retention of title under Article 3:92 of the Dutch Civil Code.

13.2 Products subject to retention of title may only be resold in the ordinary course of business.

13.3 The Customer may not pledge or otherwise provide products subject to retention of title as security to third parties.

13.4 If third parties seize or claim rights over such products, the Customer must immediately inform SAM Wholesale.

13.5 In the event of non-payment, SAM Wholesale may exercise its ownership rights in accordance with applicable law.

14. Set-off

14.1 The Customer may not offset outstanding invoices issued by SAM Wholesale against claims of their own unless otherwise agreed in writing or required by mandatory law.

15. Bank guarantees and security

15.1 For substantial orders or where reasonable grounds exist, SAM Wholesale may request a bank guarantee or other appropriate payment security before delivery.

16. Advertising and promotional expenses

16.1 Advertising or promotional expenses incurred by the Customer will only be reimbursed if SAM Wholesale has approved the activity, content and agreed costs in writing beforehand.

16.2 Any reimbursement request must be supported by the relevant invoices and documentation.

17. Cancellation and termination

17.1 SAM Wholesale may suspend or terminate an agreement if the Customer fails to fulfil their contractual obligations and, where legally required, fails to remedy the breach following formal notice.

17.2 This may also apply in the event of bankruptcy, suspension of payments, business closure or other circumstances seriously jeopardising fulfilment of the agreement, insofar as termination is legally permitted.

17.3 Upon termination, all outstanding payment obligations that have become due remain payable. SAM Wholesale reserves the right to recover demonstrable damages and costs to the extent permitted by law.

17.4 Cancellation of a confirmed business order by the Customer is only possible with the consent of SAM Wholesale. Reasonable costs already incurred and demonstrably attributable to the order may be charged to the Customer.

18. Copyright and intellectual property

18.1 All text, images, logos and other content on the SAM Wholesale website are protected by applicable intellectual property rights.

18.2 This content may not be copied, distributed or used for commercial purposes without prior written consent, unless permitted by law.

18.3 SAM Wholesale is not responsible for the content or accuracy of third-party websites linked from its website.

19. Applicable law and disputes

19.1 All agreements between SAM Wholesale and its Customers shall be governed by Dutch law.

19.2 Disputes should preferably be resolved through mutual consultation.

19.3 If no amicable solution can be reached, disputes shall be submitted to the competent court in the Amsterdam district, insofar as legally permitted.

19.4 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in effect.

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